Customer Care
Customer Service is important to us.
We regularly check for questions, purchases and payments during our weekday office hours. We respond as quickly as possible to all queries and ship items daily. Please feel free to contact us with any questions or requests.
On the occasion when we do make a mistake, we will do whatever we can to make it right. Please email or call us with any concerns you might have.
Email us at: info@costumechik.
We are located in Calgary, Alberta, Canada
Terms and Conditions
Thank you for visiting our online store. The following terms and conditions apply to all orders made through this website. By placing/completing an order you will be deemed to have accepted these terms and policies.
General Information
All products are subject to availability. All sizes and measurements are based on standard generally accepted sizing.
GST will be applied to all purchases shipping to Canadian addresses.
CostumeChik will not be responsible for any duty or taxes on goods delivered to addresses outside of Canada, the recipient will be rsponsible to pay these directly where applicable.
Costumechik reserves the right to cancel any order and/or refuse shipment and provide a refund at their discretion.
Super Speedy Shipping
It's not too late! You can choose express shipping and get your order in time for Halloween. Click here for the express shipping chart. When we schedule your shipment we will check to make sure that the carrier will guarantee delivery before Halloween. Even if you risk a tight delivery schedule, your only risk is the shipping charge, CostumeChik accepts returns on late costume deliveries.
Subject to stock availability, orders are shipped same or next business day via Canada Post or FedEx Ground. Upon special request, we will ship FedEx First Day or Second Day or Canada Post Xpresspost for expedited delivery. See the CostumeChik shipping page for more information on where, when and how we ship your order.
Easy Customer Returns
If for some reason you are unhappy with your purchase, please email us within a few days of the receipt of your item and we will work with you to determine the best solution.
If for any reason you are not totally satisfied with your order or even if you simply changed your mind, you may return it to us (unused and in its original packaging) within 7 days of delivery, for an exchange, credit or refund of purchase price. Items must be returned in their original packaging Shipping cost will not be refunded unless the return is initiated due to our error. Please note that items returned do not become our responsibility until received by us. We recommend that the goods are returned by a recorded delivery service (with a tracking number). Please note, we do not accept C.O.D. packages.
Sale items are FINAL SALE and are not eligible for exchange or refund.
No returns or exchanges of used or worn items.
Copyright
The information, graphics, artwork, text and images on this website are protected by copyright laws and are not to be used or reproduced without our permission.
Privacy And Security
Costumechik respects your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals. The information we collect is used to send you, the subscriber information you have requested. It could also be used to notify you about updates to our web site, or to contact you for marketing purposes. If you supply us with your postal address or email address online you will only receive the information for which you provided us your address.
If you do not want to receive e-mail from us in the future, please click on the subscribe/unsubscribe button on any message you receive or on the website.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Furthermore, upon request, we offer visitors the ability to have factual inaccuracies corrected in information that we maintain about them.
CostumeChik is a McAfee Secure website. McAfee Secure helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This site is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
